Privacy Policy

Last updated: 20/05/2025

1. Introduction
Welcome to www.creativeaxis.co.uk (the "Website"). Creative Axis ("we", "us", or "our") is committed to protecting your privacy and complying with data protection laws, including the UK GDPR.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Website or interact with us.

2. Who We Are
Creative Axis
Email: creative-axis@outlook.com

3. Information We Collect
When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

  • Browser type and version

  • Operating system

  • IP address

  • Pages you visit on our Website

  • Referring website

  • Date and time of your visit

  • Clicks, scrolling, and searches on the Website

When you submit information via our webforms (e.g., contact or inquiry forms), we collect the data you provide, such as:

  • Name

  • Email address

  • Any other information you choose to submit

4. How We Use Your Information
We use your personal data to:

  • Operate, maintain, and improve our Website

  • Respond to your inquiries and provide customer support

  • Analyze Website usage to improve user experience

  • Communicate with you about our services and updates (only if you consent)

5. Legal Basis for Processing
We process your personal data based on:

  • Your consent (e.g., for cookies and marketing communications)

  • Our legitimate interest in operating and improving the Website and services

  • Contractual necessity when responding to your inquiries

6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience, provide analytics, and for essential functions. Our cookie banner explains these and asks for your consent where required.

You can manage or disable cookies via your browser settings, and you will have been issued with a cookie pop-up when you entered the website.

7. Sharing Your Information
We share your data only with trusted third parties who help us operate our Website and services:

  • Squarespace: Our Website is hosted on Squarespace, who collects and processes data as described in their Privacy Policy.

  • Zapier: Squarespace use Zapier to automate data processing tasks related to webform submissions. Zapier's use of your data is governed by their Privacy Policy.

We do not sell or rent your personal data to third parties.

8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described, comply with legal obligations, or resolve disputes.

9. Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data ("right to be forgotten")

  • Restrict or object to our processing of your data

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at creative-axis@outlook.com

10. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

11. International Data Transfers
Your information may be processed outside the UK/EU, for example by Squarespace or Zapier servers. In such cases, we ensure appropriate safeguards are in place to protect your data.

12. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it regularly. We will notify you of significant changes via our Website.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact: Charlotte Griffiths, email: creative-axis@outlook.com